At GUANG Lighting, we value your satisfaction and aim to provide high-quality lighting products. Please review our return and refund policy regarding non-returnable and non-exchangeable items:
Non-Returnable/Non-Exchangeable Items:
- Due to the nature of our lighting products and for safety reasons, we do not accept returns or exchanges on lighting items after they have been installed or used.
- We understand the importance of choosing the right lighting fixture; thus, we encourage customers to carefully review product specifications and details before making a purchase decision.
Damaged or Defective Items:
- If your lighting product arrives damaged or is found to be defective upon receipt, please contact us within 14 days of delivery.
- Provide detailed information about the issue along with supporting images, and our customer service team will assist you accordingly.
- We may offer a refund, replacement, or store credit, subject to our assessment of the situation.
Exceptions (if applicable):
- Exceptions to our non-returnable policy may be considered in rare cases. Contact our customer service team for further assistance and evaluation.
Guang Lighting
S-2-02 Suite, One Maxim,
No 1, Jalan Pelangi 2,
Taman Pelangi,
Sentul,
51000 Kuala Lumpur.
Malaysia.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos and details of the issue. We will promptly address the problem by offering a replacement or issuing a refund, as per your preference.
Contact Us
If you have any questions about our return and refund policy, please reach out to our customer service team at guangglow@gmail.com or call +60 17 750 7148 for further assistance.